Facing major problems on the first day
On Thursday the 27th of March, 2008, Terminal 5 officially opened to the public. Terminal 5 is operated by British Airways only. Millions of people booked to have a good start to their holiday by going to the new terminal. Everyone was excited to go and see it - it was going to be the next best thing ... was!!
Some of the problems being faced were the bags weren't being aloud onboard the aircraft apart from hand luggage, staff didn't know where to go...let alone the passengers..., the conveyor belt broke down and over 80 flights have been cancelled between when the terminal opened and now.
BAA and BA are saying that this problem will carry onto the weekend and smaller problems facing all of these issues will carry on for the next few months.
I think this is awful as all of this had to happen on the first day. It, I think is mainly BA's fault as they should have done checks on all of the machines and trained the staff where everything is before opening the terminal. Over £4.5 billion has been spent on this new terminal but now it might have to be a few billion pounds more to fix all of the problems.
